We’re taking the next step.
We’ve been working with Clipper customers and other transit riders to identify the desired features of a future Clipper system since 2014. The current system, originally launched in 2006 under the TransLink name, was designed in the late 1990s. Aging equipment and new technologies have made the current card-based system increasingly obsolete, lacking features like mobile phone integration or the ability to immediately use value purchased online.
We’re taking Clipper into the future by developing a new state-of-the-art fare payment system for the Bay Area. We will update the entire Clipper system with new equipment and back-end operations and will introduce:
- An account-based system that will let customers reload their Clipper cards through a variety of methods and use the value right away
- A new mobile app that lets customers use their smart phones to manage their account and pay their fares
- The ability to integrate with other transportation providers, such as paratransit
- More convenient account management features like managing your family’s Clipper use through a single account
The transition will be seamless for Clipper customers, who can continue to use their Clipper cards or switch to mobile payment. Customers can expect to see initial improvements as early as 2020, including launch of the mobile app. And while fares are set by individual transit agencies, the new Clipper system will better accommodate agencies’ fare changes and ability to offer special fare promotions.
Check back here for new developments or to continue providing feedback.
For more on the results of the 2017 public engagement program, download the 2017 Future of Clipper Public Engagement Executive Summary (PDF). For results of the previous round of public engagement, download the 2015 Future of Clipper Summary of Public Input (PDF).
Clipper is the transit fare payment system for the San Francisco Bay Area. Launched in 2006 (as TransLink), the system now has nearly 3 million cards in circulation and is used for about 850,000 trips on an average weekday. Clipper is accepted on all Bay Area transit services. MTC – the Bay Area’s transportation planning, coordinating and financing agency – operates Clipper in partnership with the region’s transit agencies.