Skip top navigation

Frequently Asked Questions

When will the next generation of Clipper launch?

To make the transition as smooth as possible, MTC and the transit operators will be launching the next generation of Clipper in a series of controlled stages and steps. The current plan is to undertake pilot testing of the Clipper app before the end of 2020 and roll out new equipment on a transit agency-by-transit agency basis over a one- to two-year time frame.

 

Will I have to get a new Clipper card, or will my old card work with the new system?

Current plans are to allow existing cards to work with the new system.

 

Why are you changing the current system?

The original system was designed in the ‘90s, and some of the equipment is either difficult to replace or even obsolete. And while new technologies present exciting opportunities, integrating them into the existing Clipper system would be expensive and risky.

 

What are transit systems in other parts of the country doing?

North American transit systems from the West Coast (e.g., Seattle, Portland and Vancouver) to the East Coast (e.g., Philadelphia, Boston and New York City) are developing new fare payment systems that use smart cards, smart phones, credit cards, mobile apps and other new technologies.

 

Will the public be involved in the design of the system?

We have conducted multiple surveys seeking feedback from customers and the public to help guide development of the next-generation Clipper system. You can still share your experiences with Clipper and what you’d like to see in the future via email at feedback@futureofclipper.com or via voicemail at 415-778-6680.

In addition, we are conducting user testing of the Clipper mobile app. If selected, some testers will test specific Clipper app features; while others will try out the new payment system. If you are interested in participating in the pilot program, you can apply online here.

 

To get answers to more frequently asked questions, download the Future of Clipper FAQs.