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When will the next generation of Clipper launch?

To make the transition as smooth as possible, MTC and Bay Area transit agencies will be launching the next generation of Clipper in a series of controlled stages and steps. The Clipper app and mobile payment system rolled out in April 2021 on iPhones and in May 2021 on Android phones. New equipment will roll out by one-year period starting in November 2021.

 

Will I have to get a new Clipper card, or will my old plastic card work with the new system?

Plastic cards will work with the new system. Customers will also have the option to manage their plastic cards with the Clipper app. If customers choose to transfer their plastic Clipper cards to their phones, then their plastic cards will be deactivated for transit use.

 

Why are you changing the current system?

The original system was designed in the ‘90s, and some of the equipment is either difficult to replace or even obsolete. New technologies present exciting opportunities, but it will take time to fully integrate them into the existing Clipper system.

 

What are transit systems in other parts of the country doing?

North American transit systems from the West Coast (e.g., Los Angeles, Seattle, Portland and Vancouver) to the East Coast (e.g., Philadelphia, Boston and New York City) have developed new fare payment systems that use smart cards, smartphones, credit cards, mobile apps and other new technologies.

 

Will the public be involved in the design of the system?

We have conducted multiple surveys seeking feedback from customers and the public helped guide the development of the Clipper app and mobile payment system. You can still share your experiences with Clipper and what you’d like to see in the future via email at feedback@futureofclipper.com or via voicemail at 415-778-6680.

 

To get answers to more frequently asked questions, download the Future of Clipper FAQs.